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Chapel Grille Ends Gift Certificate Redemption from Closed Faial's Restaurant Due to Fraudulent Claims


For Immediate Release:
August 3, 2015

Contact: The Perry Group
                                                                                                                      Siobhan Carroll


Chapel Grille Ends Gift Certificate Redemption from Closed Faial’s Restaurant Due to Fraudulent Claims
CRANSTON, RI - Chapel Grille has decided to end its program of exchanging gift certificates from the closed Faial’s Restaurant for Chapel Grille gift cards due to an increasing number of apparently fraudulent gift certificates that have been presented for exchange, effective immediately.
As a good will gesture, Chapel Grille, which has no business relationship to the closed restaurant, began the Faial’s gift certificate exchange program on July 21 upon seeing news reports that the Attorney General’s office had received an unprecedented 750 complaints for unredeemed certificates.   Chapel Grille had seen reports that there were up to $45,000 of gift cards in circulation and wanted to do its part in reaching out to all Rhode Islanders that fell victim to this situation.
In the two weeks since starting the exchange program Chapel Grille had exchanged $49,260 in Faial’s gift certificates, but had begun noticing a pattern in recent days of suspicious attempts to exchange what looked to be fresh prints of certificates or blatant forgeries of certificates, the oversight of which is well outside the scope of Chapel Grille’s normal operations.  Things became problematic for Chapel Grille’s staff and the restaurant did not want it to take away from providing guests with the best food, service, value and atmosphere in the state.
Chapel Grille welcomed the opportunity to serve guests through the exchange program and will continue to honor the hundreds of cards that already were exchanged through the original redemption date of August 31, 2015.  Because of the concerns about the validity of the Faial’s gift certificates however, no more gift certificates from Faial’s will be exchanged for Chapel Grille gift cards, as of today.
Those consumers who have questions or concerns about a Faial’s gift certificate should contact the Rhode Island Attorney General’s office, Consumer Protection Unit at 401-274-4400 or visit the AG’s office website.